FAQ

That really depends on what you are cutting. Performance will be different with green or dry timber, and the type of wood. Australia has some very hard timbers such as jarrah, karri and she oak. Chainsaw chains are designed to cut clean timber. Dirt, sand, rocks, nails and charcoal etc will dull a chain almost instantly. But even if you are cutting clean wood/timber, over time, the chain will eventually dull. It is not uncommon for a skilled chainsaw user to sharpen their chain in between re-fuels. If you have to push down on the saw to cut through your timber, then your chain is due to be sharpened.

That also depends on several factors including what you are cutting. Cutting with a dull chain will cause the chain and bar to overheat from the increased friction, causing the chain to stretch prematurely. Poor quality chain and bar lube (ie. sump oil) will also cause the chain to overheat and stretch prematurely. A new chain can be destroyed in a couple of cuts if rocks, sand, charcoal are hit with the cutters.

Please ensure that you check your chain size before ordering to make sure it fits correctly. Best practice is to measure the distance from the tip of the chainsaw bar to the point where the bar first emerges from the saw’s casing. A tape measure will provide that information. Round the measurement up to the nearest even number if the figure was uneven or fractional. The resulting number is the bar measurement. The most common bar measurements are 16, 18 and 20 inches. ALSO CHECK YOUR OWNER’S MANUAL FOR THE CORRECT BAR SIZE.

Our chains are manufactured to meet the kickback performance requirements of ANSI/OPEI B175.1-2012 Chain Saw Standard.

This is Australian Stock located in our Melbourne warehouse for quick delivery.

Our chains are compatible with all major brands like Stihl, Husqvarna, Makita, Baumr, Ryobi, GMC, Ozita, Mculloch, Homelite, Talon, Micro-Lite.

Online Ordering is the fastest and most convenient option available to you. Just add items to your cart and checkout. For wholesale customers, you can email your purchase order list to sales@kaizenchains and one of our sales managers will follow up your order.

PayPal – We accept payment through Paypal. Making a payment to Kaizenchains.com through PayPal is quick and easy. When making a payment you are temporarily transferred from our website to the secure PayPal website. After completing your payment you are presented with a link which will allow you to return to our website. We also accept all major credits via Stripe. For some pre-approved wholesale customers, we accept payment via bank transfer.

All our chains will be shipped in a padded mail bag or mail box via Australia Post.

Orders with Australia will be shipped out within 8 business hours and arrive at your door in 2-6 days via Australia Post.

Once your order is placed, it is immediately sent to our warehouse for fulfillment. If you need to cancel your order or make changes, we will make every effort to comply to your request. Any orders cancelled after the order has shipped, the customer is responsible for shipping charges back to our warehouse. This includes refused orders as well.

If your Australia Post shipment is received damaged, please sign the delivery receipt as “damaged” and email us at sales@kaizenchains.com with details of the damaged package. Please also include a picture within 7 days of delivery so we may reship your order and place a claim.

If your order arrives incomplete, please check the contents of the package thoroughly for any missing items. If you find any parts missing, please email us at sales@kaizenchains.com within 7 days of delivery and we’ll reship you the missing parts.

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